Effective Date: [Insert Date]
At Profound Med Supply, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, please review our return policy below.
Items must be returned within 30 days of the invoice date.
All returns must be authorized by Profound Med Supply before being shipped back.
Products must be unused, in original packaging, and in resalable condition.
Returns requested after 30 days from the invoice date may be denied or subject to a 20% restocking fee.
Due to health and safety regulations, the following items are non-returnable:
Opened or used personal care items
Incontinence products
Bath safety products
Custom-made items or special orders
Items marked as non-returnable or final sale
If you receive a damaged or incorrect product:
Notify us within 5 business days of delivery.
Please provide photos of the damage or discrepancy.
We will either replace the item or issue a refund at no cost to you.
Email us at info@profoundmedsupply.com with your order number and reason for return.
If approved, we will issue an RMA (Return Merchandise Authorization) and return instructions.
Returns sent without an RMA number will not be accepted.
Refunds are issued once the returned items are received and inspected.
Refunds will be processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable, unless the return is due to our error.
Customers are responsible for return shipping costs unless the return is due to our error.
Use a trackable shipping method to ensure the return is delivered to us safely.